Metrofibre are not as good as the rest.

Item: MetroFibre Networx
Rating: 1
Author: Riaan V

So we have a contract directly with metrofibre for hone fibre. My connection stopped working and I lodged a fault and received a ticket : 674162 Their service team came MVA connect to fix the problem. They discovered the ont is faulty and needs to be replaced. Nit here is the kicker! Metrofibre a supplier of fibre doesn't have stock of an ONT to replace mine. So for two days I've have no connection. How is this possible. It's like a tennis player going to a match with no tennis racket... bad bad bad.

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Replies (1)

MetroFibre Networx's replyOfficial

03 Apr 2025, 12:39

Dear Riaan Venter,

Thank you for your patience and for sharing your feedback. I completely understand your frustration with the situation.

We have escalated your case and have secured a booking for the replacement of the ONT at 2:00 PM today. We are working closely with Metrofibre to ensure that the necessary equipment is in place for the resolution of this issue.

I acknowledge the inconvenience caused by the lack of stock and the delays in restoring your service. It's certainly an unexpected situation, and we are pushing for a prompt solution. We’re committed to ensuring your connection is fully restored as soon as possible.

Please let us know if you need any further assistance, and we’ll continue to monitor this until everything is resolved to your satisfaction.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply03 Apr 2025, 12:39

Official

Dear Riaan Venter,

Thank you for your patience and for sharing your feedback. I completely understand your frustration with the situation.