MetroFibre are ***** and have been busy for a year

Item: MetroFibre Networx
Rating: 1
Author: Izak J

I will not recommend metrofibre to anyone.Their service is pathetic. We (suburb) have been waiting for more than a year while they are dragging their feet getting infrastructure installed. Every time its a different excuse, yet the suburbs on both sides of us are getting trenching without an issue. In less that a quarter of the time we have been waiting herotel has already set up infrastructure in another suburb. If they can't even do this, I down want to know how they will handle support calls

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

26 Jul 2021, 13:38

Good afternoon Izak,

Thank you for your message.

Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?

Thank you,
The MetroFibre Team

MetroFibre Networx's reply26 Jul 2021, 13:38

Official

Good afternoon Izak,

MetroFibre Networx's replyOfficial

26 Jul 2021, 13:51

Thank you so much Izak.

Have you completed the Termintaion Point Order Form?

Thank you,
The MetroFibre Team

MetroFibre Networx's reply26 Jul 2021, 13:51

Official

Thank you so much Izak.

Have you completed the Termintaion Point Order Form?

Thank you,
The MetroFibre Team

MetroFibre Networx's replyOfficial

28 Jul 2021, 07:50

Thank you Izak,

Your message has been escalated to our Support Team and they will be in contact.

Regards,
The MetroFibre Team

MetroFibre Networx's reply28 Jul 2021, 07:50

Official

Thank you Izak,

Your message has been escalated to our Support Team and they will be in contact.

Regards,
The MetroFibre Team