pP
popcornable P
1 reviews | Active since Sept 2016
13 Jan 2025, 16:39
MetroFibre are a disappointment to the FTTH industry
This service provider is encompassed with poor accounts, after sales customer service and infested with agents who lack telephone etiquette.
They do disconnect me every month as they believe I owe them since October 2024, we are living in a cycle where I have to send them an old proof of payment which they cannot permanently allocate on their system and this has turned into a monthly cycle ever since I joined them.
They are a disappointment and an administrative nightmare!
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MetroFibre Networx's replyOfficial
13 Jan 2025, 17:19Dear Makwela,
Thank you for bringing your concerns to our attention.
We understand the challenges you’ve experienced regarding the suspension of your service due to an unallocated payment. Please be assured that we have raised this matter with our finance management team under your existing ticket 556947. This will ensure a thorough review and resolution to prevent such difficulties from occurring in the future.
We appreciate your patience as we work to address this issue and improve your experience with us.
Kind regards,
Kind regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Jan 2025, 17:19
Official
Dear Makwela,
Thank you for bringing your concerns to our attention.
We understand the challenges you’ve experienced regarding the suspension of your service due to an unallocated payment. Please be assured that we have raised this matter with our finance management team under your existing ticket 556947. This will ensure a thorough review and resolution to prevent such difficulties from occurring in the future.
We appreciate your patience as we work to address this issue and improve your experience with us.
Kind regards,
Kind regards,
Marilize
MetroFibre Complaints & Escalations