Metrofibre and WebAfrica Fibre

Item: MetroFibre Networx
Rating: 1
Author: Happy M

The Metrofibre turnaround time is only good on paper but not in reality. On paper it is 24 to 72 hours turnaround time to addressany issue affectingthe Fibre and internet, my line have been down for over 288 hours as of todate and there is no communication as to what the issue is and when can it be resolved.

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

19 Oct 2022, 19:42

Good day Happy,

Thank you for bringing the matter to our attention.

Please note we are investigating the matter.

We will provide feedback.

One of our agents will contact you.

Kind regards

MetroFibre Networx's reply19 Oct 2022, 19:42

Official

Good day Happy,

Thank you for bringing the matter to our attention.

Please note we are investigating the matter.

We will provide feedback.

One of our agents will contact you.

Kind regards

MetroFibre Networx's replyOfficial

19 Oct 2022, 20:24

Dear Happy,

Thank you for taking my call.

As discussed, your account has been cancelled on our side by Web Africa.

I have escalated to our Key accounts department to follow up with Web Africa on the matter.

I will provide feedback tomorrow.

Kind regards
MetroFibre

MetroFibre Networx's reply19 Oct 2022, 20:24

Official