KR
Kim R

1 reviews | Active since Nov 2014

21 Apr 2021, 10:29

MetroFibre and Vodacom FIBRE is a waste of time.

I have never had such appalling service from both companies. MetroFibre and Vodacom South Afirca. I am shocked that these 2 companies have even managed to launch the whole Fibre outlook across

Wed 14 April Metro fiber came to install all necessary routers etc.

Fri 16th April was contacted by metrofibre that technician would come to my house on Sat 17 to sort out issue. waited the whole day with no technician.

Tuesday 20 April technician came to my house and activated the routers, was made active at 18:50 at 19:00 we lost internet. have not had it back

Wed 21 April I call macrofibre they tell me its now Vodacom, Vodacom tell me that I have to wait a further 2 days for a technician to come to my house to sort out the problem.

Its now been 8 days and I have had no internet, with promises that it will be sorted shortly and rectified.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply21 Apr 2021, 10:50
Official
Good Day
 
We kindly apologize for any inconvenience caused.
 
Unfortunately, we are contractually prohibited from assisting any other service providers’ clients directly.
 
Kindly revert back to your service provider to troubleshoot the issue you are experiencing and to log a ticket on your behalf if required.

Thank you . 

Regards Metrofibre