KM
Kaveer M
1 reviews | Active since Jun 2023
12 Sept 2023, 17:08
Metrofibre and their pathetic service
This is the most unprofessional and most pathetic company I have ever come across in my life. I have been sitting without fibre for 12 days now. I have been reporting my fault repeatedly and no one from this company contacted me nor came through to sort out my issue. They are completely aware of it and refuse to fix it. They keep on mentioning that they are repairing the fault but nothing. Its only two units in my complex. I need some urgent help and assistance to get my issue resolved. Please can someone help me.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
13 Sept 2023, 09:25Dear Kaveer
I want to begin by extending our sincerest apologies for the ongoing inconvenience you have faced due to the disruption of your fibre connection. We deeply regret the frustration you have experienced and understand the importance of a reliable internet service in today's world.
Your feedback is invaluable to us, and we want to assure you that we are actively addressing the situation. We are aware of the fibre infrastructure issue that has affected your service and the service of two units in your complex. We are treating this matter with the utmost urgency and importance.
Your case has been escalated to our highest priority, and we have initiated a thorough investigation into the extent of the damage.
Our dedicated technical support team is actively working on restoring the affected fibre infrastructure. They are coordinating with our field technicians to ensure that repairs are carried out efficiently.
We genuinely understand the urgency of your situation and are determined to rectify it as swiftly as possible.
We sincerely apologize for the disruption you have faced and thank you for your patience and understanding as we work towards a solution. Your satisfaction is our top priority, and we are committed to delivering the reliable service you deserve.
Kind Regards
Marilize
I want to begin by extending our sincerest apologies for the ongoing inconvenience you have faced due to the disruption of your fibre connection. We deeply regret the frustration you have experienced and understand the importance of a reliable internet service in today's world.
Your feedback is invaluable to us, and we want to assure you that we are actively addressing the situation. We are aware of the fibre infrastructure issue that has affected your service and the service of two units in your complex. We are treating this matter with the utmost urgency and importance.
Your case has been escalated to our highest priority, and we have initiated a thorough investigation into the extent of the damage.
Our dedicated technical support team is actively working on restoring the affected fibre infrastructure. They are coordinating with our field technicians to ensure that repairs are carried out efficiently.
We genuinely understand the urgency of your situation and are determined to rectify it as swiftly as possible.
We sincerely apologize for the disruption you have faced and thank you for your patience and understanding as we work towards a solution. Your satisfaction is our top priority, and we are committed to delivering the reliable service you deserve.
Kind Regards
Marilize
MetroFibre Networx's reply13 Sept 2023, 09:25
Official
Dear Kaveer
I want to begin by extending our sincerest apologies for the ongoing inconvenience you have faced due to the disruption of your fibre connection. We deeply regret the frustration you have experienced and understand the importance of a reliable internet service in today's world.
Your feedback is invaluable to us, and we want to assure you that we are actively addressing the situation. We are aware of the fibre infrastructure issue that has affected your service and the service of two units in your complex. We are treating this matter with the utmost urgency and importance.
Your case has been escalated to our highest priority, and we have initiated a thorough investigation into the extent of the damage.
Our dedicated technical support team is actively working on restoring the affected fibre infrastructure. They are coordinating with our field technicians to ensure that repairs are carried out efficiently.
We genuinely understand the urgency of your situation and are determined to rectify it as swiftly as possible.
We sincerely apologize for the disruption you have faced and thank you for your patience and understanding as we work towards a solution. Your satisfaction is our top priority, and we are committed to delivering the reliable service you deserve.
Kind Regards
Marilize
I want to begin by extending our sincerest apologies for the ongoing inconvenience you have faced due to the disruption of your fibre connection. We deeply regret the frustration you have experienced and understand the importance of a reliable internet service in today's world.
Your feedback is invaluable to us, and we want to assure you that we are actively addressing the situation. We are aware of the fibre infrastructure issue that has affected your service and the service of two units in your complex. We are treating this matter with the utmost urgency and importance.
Your case has been escalated to our highest priority, and we have initiated a thorough investigation into the extent of the damage.
Our dedicated technical support team is actively working on restoring the affected fibre infrastructure. They are coordinating with our field technicians to ensure that repairs are carried out efficiently.
We genuinely understand the urgency of your situation and are determined to rectify it as swiftly as possible.
We sincerely apologize for the disruption you have faced and thank you for your patience and understanding as we work towards a solution. Your satisfaction is our top priority, and we are committed to delivering the reliable service you deserve.
Kind Regards
Marilize