Metrofibre and their account department.

Metrofibre takes days to resolve a issue. They debit my account on the 7th of October. The 18th of October they terminated my line due to non payment. One phone call they allocated the payment the same day. Since then I struggle for them to activate my internet. I have online meetings. Kids watch tv. I got fibre for a reason. 19th they said okay they activated 4 to 24 hours. Today when I contacted them they said no they can not activated this is a new order they what for debit order number and these people dont work on weekens. I mean like really? New order for a service that I paid for already? And you will see s*** coming if they double debit my account. Now tomorrow they will get the order nr (hopefully) then they can activate. So then again 24 hours waiting time. So hopefully by Wednesday I will have internet. A service I ALREADY paid for.... in the meantime I must buy data for phones to attend meetings. And this is not the first time. I was debited twice and they told me no refund will subtract it from next months bill. Then incorrect statements. Please get your accounts department in order!!