sS
seehle S
1 reviews | Active since Jul 2017
22 Mar 2023, 16:28
MetroFibre and RSAWeb = no communication, just frustration
No internet since Saturday the 18th March, I logged a ticket and every day since then, RSAWeb is waiting for Metrofibre, no follow up, no feedback, and Metrofibre claims they have assigned a contractor who's supposed to call me immediately, but no one ever calls and the following morning it's the same, wash, rinse, repeat. Every day it's being prioritized, yet I still don't have any connection, vey frustrating.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
22 Mar 2023, 16:42Dear Sihle
Thank you for rating our services and bringing this issue to our attention.
Please note that we are currently experiencing an outage in your area and our engineers are working to restore the services.
We are also aware of the ticket logged 270645.
The technicians will be attending to you as soon as possible.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
Please note that we are currently experiencing an outage in your area and our engineers are working to restore the services.
We are also aware of the ticket logged 270645.
The technicians will be attending to you as soon as possible.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply22 Mar 2023, 16:42
Official
Dear Sihle
Thank you for rating our services and bringing this issue to our attention.
Please note that we are currently experiencing an outage in your area and our engineers are working to restore the services.
We are also aware of the ticket logged 270645.
The technicians will be attending to you as soon as possible.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
Please note that we are currently experiencing an outage in your area and our engineers are working to restore the services.
We are also aware of the ticket logged 270645.
The technicians will be attending to you as soon as possible.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
sS
seehle S's updateReviewer Update
23 Mar 2023, 11:59Hi
It's now the next day 11:54, haven't received any feedback on progress or if anyone is even attending to the issue. Haven't received any call from the contractor that was supposed to make contact for the past 5 days. I'll call the support department again today, only to be told the same thing I've been told every day for the past 5 days "They were supposed to call you, I've forwarded your ticket to make it top priority".
Regards
Sihle
It's now the next day 11:54, haven't received any feedback on progress or if anyone is even attending to the issue. Haven't received any call from the contractor that was supposed to make contact for the past 5 days. I'll call the support department again today, only to be told the same thing I've been told every day for the past 5 days "They were supposed to call you, I've forwarded your ticket to make it top priority".
Regards
Sihle
sS
seehle S's update23 Mar 2023, 11:59
Reviewer Update
Hi
It's now the next day 11:54, haven't received any feedback on progress or if anyone is even attending to the issue. Haven't received any call from the contractor that was supposed to make contact for the past 5 days. I'll call the support department again today, only to be told the same thing I've been told every day for the past 5 days "They were supposed to call you, I've forwarded your ticket to make it top priority".
Regards
Sihle
It's now the next day 11:54, haven't received any feedback on progress or if anyone is even attending to the issue. Haven't received any call from the contractor that was supposed to make contact for the past 5 days. I'll call the support department again today, only to be told the same thing I've been told every day for the past 5 days "They were supposed to call you, I've forwarded your ticket to make it top priority".
Regards
Sihle