RA
Reynhardt A
1 reviews | Active since Feb 2023
26 Feb 2024, 14:41
Metrofibre and Nokia router
Metrofibre supp**** me with a Nokia router - since then endless issues. Phoned Metrofibre on several occasions - every just lodging a ticket with no response. I even offered to buy my own router. Today I phoned twice to speak to management - no response
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MetroFibre Networx's replyOfficial
26 Feb 2024, 16:16Dear Reynhardt
Thank you for reaching out to us.
We apologize for the inconvenience you have experienced with your service. Upon reviewing your complaint, we have initiated steps to address your concerns promptly. However, we are unable to locate your service with the details provided in your complaint.
To assist you further, we have sent an email to obtain your account holder details. Kindly respond to this email at your earliest convenience so that we can investigate your case thoroughly and provide you with the necessary support.
We appreciate your patience and understanding in this matter.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us.
We apologize for the inconvenience you have experienced with your service. Upon reviewing your complaint, we have initiated steps to address your concerns promptly. However, we are unable to locate your service with the details provided in your complaint.
To assist you further, we have sent an email to obtain your account holder details. Kindly respond to this email at your earliest convenience so that we can investigate your case thoroughly and provide you with the necessary support.
We appreciate your patience and understanding in this matter.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply26 Feb 2024, 16:16
Official
Dear Reynhardt
Thank you for reaching out to us.
We apologize for the inconvenience you have experienced with your service. Upon reviewing your complaint, we have initiated steps to address your concerns promptly. However, we are unable to locate your service with the details provided in your complaint.
To assist you further, we have sent an email to obtain your account holder details. Kindly respond to this email at your earliest convenience so that we can investigate your case thoroughly and provide you with the necessary support.
We appreciate your patience and understanding in this matter.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us.
We apologize for the inconvenience you have experienced with your service. Upon reviewing your complaint, we have initiated steps to address your concerns promptly. However, we are unable to locate your service with the details provided in your complaint.
To assist you further, we have sent an email to obtain your account holder details. Kindly respond to this email at your earliest convenience so that we can investigate your case thoroughly and provide you with the necessary support.
We appreciate your patience and understanding in this matter.
Kind Regards
Marilize
MetroFibre Complaints