MH
Malcolm Ho-Tong
1 reviews | Active since Jul 2012
24 Aug 2020, 13:40
MetroFibre and HomeConnect unreliable service
Very unreliable, I have had a speed issue for more than two weeks now, Multiple faults have been logged. I have been advised that the turn around for faults is two days and that they will send out someone to check the fibre, I call every day and get the same response, but the problem has not been fixed.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
24 Aug 2020, 13:52Good Afternoon Malcolm,
Thank you for your message. Kindly send us your full names, residential address, Contact number, MetroFibre / Your prefered ISP account number, as well as your ticket number so that we can escalate the problem to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, residential address, Contact number, MetroFibre / Your prefered ISP account number, as well as your ticket number so that we can escalate the problem to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply24 Aug 2020, 13:52
Official
Good Afternoon Malcolm,
Thank you for your message. Kindly send us your full names, residential address, Contact number, MetroFibre / Your prefered ISP account number, as well as your ticket number so that we can escalate the problem to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, residential address, Contact number, MetroFibre / Your prefered ISP account number, as well as your ticket number so that we can escalate the problem to the correct department.
Thank you,
The MetroFibre Team
MH
Malcolm Ho-Tong's updateReviewer Update
24 Aug 2020, 14:03Malcolm Ho-Tong
4 Grobbelaar Road, Pierre van Ryneveld, Centurion, 0157
***
(ISP) Home Connect
Ticket Numbers 79182 (HomeConnect) 46595 MetroFibre
4 Grobbelaar Road, Pierre van Ryneveld, Centurion, 0157
***
(ISP) Home Connect
Ticket Numbers 79182 (HomeConnect) 46595 MetroFibre
MH
Malcolm Ho-Tong's update24 Aug 2020, 14:03
Reviewer Update
Malcolm Ho-Tong
4 Grobbelaar Road, Pierre van Ryneveld, Centurion, 0157
***
(ISP) Home Connect
Ticket Numbers 79182 (HomeConnect) 46595 MetroFibre
4 Grobbelaar Road, Pierre van Ryneveld, Centurion, 0157
***
(ISP) Home Connect
Ticket Numbers 79182 (HomeConnect) 46595 MetroFibre
MH
Malcolm Ho-Tong's updateReviewer Update
25 Aug 2020, 17:36Thank you Metro Fibre and Home Connect, service has been restored
MH
Malcolm Ho-Tong's update25 Aug 2020, 17:36
Reviewer Update
Thank you Metro Fibre and Home Connect, service has been restored
MetroFibre Networx's replyOfficial
26 Aug 2020, 08:14Good Morning Malcolm,
It is only a pleasure.
The MetroFibre Team
It is only a pleasure.
The MetroFibre Team
MetroFibre Networx's reply26 Aug 2020, 08:14
Official
Good Morning Malcolm,
It is only a pleasure.
The MetroFibre Team
It is only a pleasure.
The MetroFibre Team