KG
Kate G
1 reviews | Active since Jul 2013
15 Mar 2024, 20:17
Metrofibre and home connect... what a crying shame
Sad state of affairs as I sit here on a Friday evening with the circle of doom ... I have a 250 / 250 MB LINE ... also to be clear .. home connect is no better .. ny service.. or should we say .. let's just say provider ... and I say that lightly .. cos they are useless qhen it comes to that .. but that's for another post.. metrofibre why are YOU SO ABSOLUTELY USEJESS and why can I not get any decent speeds to stream ... do I not shout enough ??? Bring Mt back cipherwave... at least I could watch TV when they were my itn provider... metrofibre you should be ashamed of yourself... home-connect too... also pretty useless
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MetroFibre Networx's replyOfficial
18 Mar 2024, 08:31Dear Kate
We apologize for the frustration you're experiencing with your internet speeds. This is certainly not the level of service we strive to provide.
To assist you further, we have sent an email with troubleshooting steps to address your speed issues. Kindly check your inbox and follow the instructions provided. Once you have completed the troubleshooting steps, please respond to our email with the requested speed tests. This will help us identify the root cause of the problem and work towards resolving it for you.
We apologize for any inconvenience this may have caused and appreciate your cooperation as we work to improve your internet experience. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the frustration you're experiencing with your internet speeds. This is certainly not the level of service we strive to provide.
To assist you further, we have sent an email with troubleshooting steps to address your speed issues. Kindly check your inbox and follow the instructions provided. Once you have completed the troubleshooting steps, please respond to our email with the requested speed tests. This will help us identify the root cause of the problem and work towards resolving it for you.
We apologize for any inconvenience this may have caused and appreciate your cooperation as we work to improve your internet experience. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply18 Mar 2024, 08:31
Official
Dear Kate
We apologize for the frustration you're experiencing with your internet speeds. This is certainly not the level of service we strive to provide.
To assist you further, we have sent an email with troubleshooting steps to address your speed issues. Kindly check your inbox and follow the instructions provided. Once you have completed the troubleshooting steps, please respond to our email with the requested speed tests. This will help us identify the root cause of the problem and work towards resolving it for you.
We apologize for any inconvenience this may have caused and appreciate your cooperation as we work to improve your internet experience. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the frustration you're experiencing with your internet speeds. This is certainly not the level of service we strive to provide.
To assist you further, we have sent an email with troubleshooting steps to address your speed issues. Kindly check your inbox and follow the instructions provided. Once you have completed the troubleshooting steps, please respond to our email with the requested speed tests. This will help us identify the root cause of the problem and work towards resolving it for you.
We apologize for any inconvenience this may have caused and appreciate your cooperation as we work to improve your internet experience. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints