AM
Akhona M
1 reviews | Active since Mar 2018
26 Mar 2022, 10:51
Metrofibre and gigago are the worst!!
Hi,
This is the 3rd time this month that I have been without internet. This is unacceptable and unfair considering I do not and have not missed a single payment. I do not even get reimbursed on the days that I'm without internet.
Metrofibre and gigago are completely useless when it comes to resolving queries! Their customer service number is not useful at all!! I've been waiting for them to get back to me since 08:00!!
Regards, Akhona
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
26 Mar 2022, 11:39Dear Akhona
Thank you for taking my call, as discussed telephonically we are working on your ticket.
As soon as we have feedback we will revert back to you.
Kind Regards
MetroFibre
Thank you for taking my call, as discussed telephonically we are working on your ticket.
As soon as we have feedback we will revert back to you.
Kind Regards
MetroFibre
MetroFibre Networx's reply26 Mar 2022, 11:39
Official
Dear Akhona
Thank you for taking my call, as discussed telephonically we are working on your ticket.
As soon as we have feedback we will revert back to you.
Kind Regards
MetroFibre
Thank you for taking my call, as discussed telephonically we are working on your ticket.
As soon as we have feedback we will revert back to you.
Kind Regards
MetroFibre
AM
Akhona M's updateReviewer Update
26 Mar 2022, 13:45Good day,
As per out telephone conversation, at 11:27, I have been waiting for the consultant to get back to me. It is now 13:44 and still no feedback.
Regards,
Akhona
As per out telephone conversation, at 11:27, I have been waiting for the consultant to get back to me. It is now 13:44 and still no feedback.
Regards,
Akhona
AM
Akhona M's update26 Mar 2022, 13:45
Reviewer Update
Good day,
As per out telephone conversation, at 11:27, I have been waiting for the consultant to get back to me. It is now 13:44 and still no feedback.
Regards,
Akhona
As per out telephone conversation, at 11:27, I have been waiting for the consultant to get back to me. It is now 13:44 and still no feedback.
Regards,
Akhona
MetroFibre Networx's replyOfficial
26 Mar 2022, 14:02Good day Akhona,
Kindly note that I am following up with the consultant.
Please be advised that are turnaround time for fault ticket are 3-4 working days.
Kind regards
MetroFibre
Kindly note that I am following up with the consultant.
Please be advised that are turnaround time for fault ticket are 3-4 working days.
Kind regards
MetroFibre
MetroFibre Networx's reply26 Mar 2022, 14:02
Official
Good day Akhona,
Kindly note that I am following up with the consultant.
Please be advised that are turnaround time for fault ticket are 3-4 working days.
Kind regards
MetroFibre
Kindly note that I am following up with the consultant.
Please be advised that are turnaround time for fault ticket are 3-4 working days.
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
28 Mar 2022, 15:20Good day Akhona,
We have received confirmation from our Metro Go team that your service has been restored.
We would like to apologise once again for the interrupted service.
Thank you for your patience.
Kind Regards
MetroFibre
We have received confirmation from our Metro Go team that your service has been restored.
We would like to apologise once again for the interrupted service.
Thank you for your patience.
Kind Regards
MetroFibre
MetroFibre Networx's reply28 Mar 2022, 15:20
Official
Good day Akhona,
We have received confirmation from our Metro Go team that your service has been restored.
We would like to apologise once again for the interrupted service.
Thank you for your patience.
Kind Regards
MetroFibre
We have received confirmation from our Metro Go team that your service has been restored.
We would like to apologise once again for the interrupted service.
Thank you for your patience.
Kind Regards
MetroFibre