Metrofibre and empty promises.

For three weeks there was peomises on conneting the cable from the street to the home. 3wweks ago the excuse was that they do not have a long enough cable. The next week they claimed that they received the correct lenght of cable but that it was fitted with incorrect fittings. This week Friday the contracter just made an apology and did not give a straightforward answer but menrioned something of an email from Metrofibre but nothing is received and yet again all is in limbo.