Metrofibre and Afrihost not interested in making fibre happen

I have taken a fibre package through open serve first. They struggled to get the adress right sent 4 or 5 technicians with the wrong adress details, they gave me the story they won’t get paid if they are given the wrong adress all this while I am trying to work from home. I found out I had a metrofibre line running next to my home. Switch to metrofibre. Now Afrihost is phoning me putting pressure on me to give them a different adress, I gave them municipal bills, stand numbers etc but they keep whining on about 4 digits that they need. I don’t understand why metrofibre has so much problems with a adress, why Afrihost keeps putting pressure on me and don’t pressure Metrofibre to resolve this. I am the client but they are not interested in giving me any client service. Quick to advertise wonderful fibre deals then ineptness, unprofessional behaviour and laziness