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Cherie C
1 reviews | Active since Jul 2016
09 Sept 2025, 09:42
Metrofibre and Afrihost MESSING me around!!!
I cannot believe that it has taken over a week to move a line from 1 x property to another. I cancelled with Afrihost on Friday, 29th August. I then ordered a new line change to my new address that same day with Afrihost for Metrofibre, I have had ZERO correspondence from MetroFibre, nothing from Afrihost except that they have marked the order as urgent, and only when I contact them, otherwise, I get zero correspondence. I am appauled and disappinted at the same time that Metrofibre can be so blasay and so unprofessional. I hope to be able to work from home this month still. Hugely disappointing.. and I don't want to say it's because it's the KZN mentality, but i'm beginning to think it might be :(
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MetroFibre Networx's replyOfficial
09 Sept 2025, 10:38Dear Cherie
Thank you for taking our call and for sharing the details of your experience.
We have attempted to locate your order with the details provided, however, we were unable to pick up an order from your ISP on our system. To proceed, we kindly request that you follow up directly with your ISP to confirm whether your line move order has been successfully placed with MetroFibre.
Once the order is visible on our side, we will be able to escalate it to the relevant department for further assistance.
We sincerely apologise for the inconvenience and frustration this delay has caused and assure you of our commitment to assist as soon as we can trace the order.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call and for sharing the details of your experience.
We have attempted to locate your order with the details provided, however, we were unable to pick up an order from your ISP on our system. To proceed, we kindly request that you follow up directly with your ISP to confirm whether your line move order has been successfully placed with MetroFibre.
Once the order is visible on our side, we will be able to escalate it to the relevant department for further assistance.
We sincerely apologise for the inconvenience and frustration this delay has caused and assure you of our commitment to assist as soon as we can trace the order.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply09 Sept 2025, 10:38
Official
Dear Cherie
Thank you for taking our call and for sharing the details of your experience.
We have attempted to locate your order with the details provided, however, we were unable to pick up an order from your ISP on our system. To proceed, we kindly request that you follow up directly with your ISP to confirm whether your line move order has been successfully placed with MetroFibre.
Once the order is visible on our side, we will be able to escalate it to the relevant department for further assistance.
We sincerely apologise for the inconvenience and frustration this delay has caused and assure you of our commitment to assist as soon as we can trace the order.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call and for sharing the details of your experience.
We have attempted to locate your order with the details provided, however, we were unable to pick up an order from your ISP on our system. To proceed, we kindly request that you follow up directly with your ISP to confirm whether your line move order has been successfully placed with MetroFibre.
Once the order is visible on our side, we will be able to escalate it to the relevant department for further assistance.
We sincerely apologise for the inconvenience and frustration this delay has caused and assure you of our commitment to assist as soon as we can trace the order.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations