Metrofibre and Accelerit **** Networks

I use Metrofibre wifi ISP is Accelerit. My wifi has been down since 2pm yesterday, i spent the whole day today going back and forth with Accelerit trying to sort it out. According to accelerit Metrofibre wasnt picking up calls and not responding to emails. I attempted to call metrofibre myself and i was told the ISP needs to resolve this with Metrofibre on my behalf. The customer service recieved from Accelerit was sticking as they took over 12 hours to respond to my query. Kwanele whom i had spoken to over the phone told ne this issue would be aorted out in the next 30min and he will call me, needless to say no one there bothers to call the client back and the issue still persists.

Isaac who i later spoke to attempted to assist he said to give him 10min he will call me back and ofcourse he didnt instead updated the ticket i raised with them saying they need to wait for Metrofibre and the issue was escalated.

Who in this day and age can survive over 24hours with no connection - as i use this wifi for everything, my work my phone and my tv. This is such and inconvenience yet one has paid for all this nonsense !!!