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Theuns
1 reviews | Active since Jan 2022
21 Jan 2026, 15:53
Metrofibre
Took a one year contract with them only to realize another useless isp,my daughter staying at ecco park Centurion did not recieve a router apparently the router belongs to the landlord ,wifi signal is so weak if you move 3m from the router virtually no signal,phone metro useless fibre and was told mmmmm think it's other signals intervering,would notcm recommend metrofibre useless.
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Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
21 Jan 2026, 15:58Dear Theuns
Thank you for sharing your feedback regarding your experience with MetroFibre. We understand how disappointing it is to commit to a contract and then encounter challenges with equipment and signal strength, particularly when this affects daily connectivity.
The concerns raised about the router arrangement at the Ecco Park, Centurion, address and the weak WiFi signal have been noted. Connectivity issues of this nature can be influenced by several factors, including router placement and interference, and these require proper assessment to determine the best solution.
We would appreciate the opportunity to review this matter further and explore available options to improve the service experience. If you are willing, please share the account details so that the relevant team can investigate and provide advice accordingly.
Thank you for taking the time to raise your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback regarding your experience with MetroFibre. We understand how disappointing it is to commit to a contract and then encounter challenges with equipment and signal strength, particularly when this affects daily connectivity.
The concerns raised about the router arrangement at the Ecco Park, Centurion, address and the weak WiFi signal have been noted. Connectivity issues of this nature can be influenced by several factors, including router placement and interference, and these require proper assessment to determine the best solution.
We would appreciate the opportunity to review this matter further and explore available options to improve the service experience. If you are willing, please share the account details so that the relevant team can investigate and provide advice accordingly.
Thank you for taking the time to raise your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Jan 2026, 15:58
Official
Dear Theuns
Thank you for sharing your feedback regarding your experience with MetroFibre. We understand how disappointing it is to commit to a contract and then encounter challenges with equipment and signal strength, particularly when this affects daily connectivity.
The concerns raised about the router arrangement at the Ecco Park, Centurion, address and the weak WiFi signal have been noted. Connectivity issues of this nature can be influenced by several factors, including router placement and interference, and these require proper assessment to determine the best solution.
We would appreciate the opportunity to review this matter further and explore available options to improve the service experience. If you are willing, please share the account details so that the relevant team can investigate and provide advice accordingly.
Thank you for taking the time to raise your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback regarding your experience with MetroFibre. We understand how disappointing it is to commit to a contract and then encounter challenges with equipment and signal strength, particularly when this affects daily connectivity.
The concerns raised about the router arrangement at the Ecco Park, Centurion, address and the weak WiFi signal have been noted. Connectivity issues of this nature can be influenced by several factors, including router placement and interference, and these require proper assessment to determine the best solution.
We would appreciate the opportunity to review this matter further and explore available options to improve the service experience. If you are willing, please share the account details so that the relevant team can investigate and provide advice accordingly.
Thank you for taking the time to raise your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Theuns's updateReviewer Update
21 Jan 2026, 16:07EST666,,and why did the not recieve a router with new service ,and please they are 2 to 3m away fro that massive router with little or no signal myself was in the telecommunications business for 30 years ,please get this resolved or we will be forced to explore other avenues.
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Theuns's update21 Jan 2026, 16:07
Reviewer Update
EST666,,and why did the not recieve a router with new service ,and please they are 2 to 3m away fro that massive router with little or no signal myself was in the telecommunications business for 30 years ,please get this resolved or we will be forced to explore other avenues.
MetroFibre Networx's replyOfficial
21 Jan 2026, 16:10Kindly respond to the email sent.
MetroFibre Networx's reply21 Jan 2026, 16:10
Official
Kindly respond to the email sent.
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Theuns's updateReviewer Update
21 Jan 2026, 16:14I did and please keep me informed per mail,it's 2 students stay there that needs reliable internet for studying ,not some clever guy telling them they must buy a new router and Wi-Fi extender for 3m signal .
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Theuns's update21 Jan 2026, 16:14
Reviewer Update
I did and please keep me informed per mail,it's 2 students stay there that needs reliable internet for studying ,not some clever guy telling them they must buy a new router and Wi-Fi extender for 3m signal .
MetroFibre Networx's replyOfficial
22 Jan 2026, 08:45Thank you, Theuns, for reaching out and for sharing your experience with us.
We would like to confirm that your existing fault ticket *** is currently open and in progress with our WiFi & LAN team. To ensure the matter is thoroughly investigated, the issue has also been escalated to our Optical Engineering team, who are assisting in determining the root cause of the connectivity challenges and identifying the necessary steps to improve the service.
We appreciate your patience while our teams work through this investigation and will remain in contact to provide feedback as progress is made.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We would like to confirm that your existing fault ticket *** is currently open and in progress with our WiFi & LAN team. To ensure the matter is thoroughly investigated, the issue has also been escalated to our Optical Engineering team, who are assisting in determining the root cause of the connectivity challenges and identifying the necessary steps to improve the service.
We appreciate your patience while our teams work through this investigation and will remain in contact to provide feedback as progress is made.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Jan 2026, 08:45
Official
Thank you, Theuns, for reaching out and for sharing your experience with us.
We would like to confirm that your existing fault ticket *** is currently open and in progress with our WiFi & LAN team. To ensure the matter is thoroughly investigated, the issue has also been escalated to our Optical Engineering team, who are assisting in determining the root cause of the connectivity challenges and identifying the necessary steps to improve the service.
We appreciate your patience while our teams work through this investigation and will remain in contact to provide feedback as progress is made.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We would like to confirm that your existing fault ticket *** is currently open and in progress with our WiFi & LAN team. To ensure the matter is thoroughly investigated, the issue has also been escalated to our Optical Engineering team, who are assisting in determining the root cause of the connectivity challenges and identifying the necessary steps to improve the service.
We appreciate your patience while our teams work through this investigation and will remain in contact to provide feedback as progress is made.
Best regards,
Marilize
MetroFibre Complaints & Escalations