Metrofibre

It's been 6 days with internet and I have logged 2 calls with Metrofibre with no assistance. Yesterday they send a technician who just come and replace power cable for my ONT and left. We reopen the same call to inform them about the situation and that we still don't have internet and we were told our line is down on there end and later we were told to contact Vodacom as the problem is with them.

Metrofibre told us to wait another 24 hours before the can assign technician to us. We need someone who can assist us urgently as me and my wife working from home. This is poor service on a high level, unprofessional and unacceptable.