MK
Mondli K
1 reviews | Active since Nov 2015
15 Dec 2024, 20:04
MetroFibre
Metro Fibre is really bad at customer service, I’ve been having intermittent internet connection for over a month now. I reported it a week back and even sent a formal complaint on email but this has not been resolved, I don’t even get someone to try and assist. Just once I got someone who called but he did not know what to do, instead he wanted to do a speed test but even now 8 days later the connection is intermittent. Extremely poor service.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
15 Dec 2024, 22:09Dear Mondli Khumalo
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the ongoing issues you're experiencing with your internet connection, as well as the lack of proper assistance you’ve received thus far.
Please know that we take your concerns seriously, and we are escalating this matter to the relevant department at MetroFibre for immediate attention. We understand the frustration of dealing with intermittent service and inadequate support, and we will ensure that your issue is addressed as a priority.
We will follow up with you on the progress and provide updates as soon as possible. In the meantime, if you have any further details or concerns, please feel free to share them with us.
We appreciate your patience and understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Dec 2024, 22:09
Official
Dear Mondli Khumalo
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the ongoing issues you're experiencing with your internet connection, as well as the lack of proper assistance you’ve received thus far.
Please know that we take your concerns seriously, and we are escalating this matter to the relevant department at MetroFibre for immediate attention. We understand the frustration of dealing with intermittent service and inadequate support, and we will ensure that your issue is addressed as a priority.
We will follow up with you on the progress and provide updates as soon as possible. In the meantime, if you have any further details or concerns, please feel free to share them with us.
We appreciate your patience and understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations