METROFIBRE Activation Delays

Hi

I am not at all impressed with the service delivery from metrofibre.

Our area has been waiting for months for fibre to go live. Initially we were given date of mid March 2021 latest end March 2021. That did not happen and we were told end April.

Since then nothing has happened and after speaking to metrofibre call center today I was told the go live is scheduled for 30 September for Avoca/Avoca Hills.

We are in Effingham also listed as Effingham Heights. But Avoca Hills is another area on the other side of the freeway closer to Phoenix and neighboring Duffs rd here in Durban, KZN.

So we are being classed under this area and have to wait until the laying of fibre is complete there before we get a live connection!!

Now here's the confusion, agents from Vodacom came around yesterday afternoon and asked for my address and punched in on their device and confirmed that the area is live using my address.

But metrofibre call center says it's not live because my address could not be found and when I gave serial number on ONT that is connected was then told it is under Avoca/Avoca Hills.

My SP is charging me for interim internet access because of the ridiculous delay and pathetic service delivery. It's been a long wait since March and there are numerous complaints lodged against metrofibre. Not very impressed and the service hasn't been activated yet. First impressions of metrofibre is not looking good at all.

I wonder if I will even get a response.

Regards Mrs Maharaj