RG
Ramona G
1 reviews | Active since Jun 2018
28 Mar 2023, 14:11
MetroFibre Activate My Line Already!
It's been a week since fibre has been "installed" by MetroFibre technician. The line has yet to be activated. Several activation timelines were communicated, from 30min, 24h, 48h, 72h, and then indeterminate. I escalated this issue to Afrihost 3 times and have been told that they do not know when they can expect feedback from MetroFibre regarding the same. I guess Service Level Agreements don't hold much weight if a provider has a monopoly in your area.
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MetroFibre Networx's replyOfficial
28 Mar 2023, 14:49Good Day Ramona
Thank you for bringing your issue to our attention.
We have escalated to the Activations department. We have requested urgent activation of your line.
We will provide you with feedback as soon as we receive it.
Kind Regards
Siboniso
Metrofibre
Thank you for bringing your issue to our attention.
We have escalated to the Activations department. We have requested urgent activation of your line.
We will provide you with feedback as soon as we receive it.
Kind Regards
Siboniso
Metrofibre
MetroFibre Networx's reply28 Mar 2023, 14:49
Official
Good Day Ramona
Thank you for bringing your issue to our attention.
We have escalated to the Activations department. We have requested urgent activation of your line.
We will provide you with feedback as soon as we receive it.
Kind Regards
Siboniso
Metrofibre
Thank you for bringing your issue to our attention.
We have escalated to the Activations department. We have requested urgent activation of your line.
We will provide you with feedback as soon as we receive it.
Kind Regards
Siboniso
Metrofibre