METROFIBRE ACCOUNTS DEPARTMENT USELESS.

Whilst I love the network from a technical aspect, as my Fibre never gives issues ... the same cannot be said for their accounting systems and support in that regard.... it is a total nightmare!!

Every single month the same issue - make payment and email POP to BOTH ftthpop@metrofibre AND ***

Mid month I receive an SMS telling me "your account is in arrears. Please pay and send POP"

I forward the POP again. Somewhere between 25th and 28th my service gets suspended.... then takes many calls, many emails, whatsapps containing the POP AND 3 DAYS to get service reinstated. (Just in time to start the process again)

Then I get told "we are missing your payment for September or October or November or whatever.

I then send another email with POP for every month from last 6 months ..... and still the nonsense continues!

My Customer Portal Profile has NEVER worked, from Day one. I can log in, but according to that there are no invoices and no statements "and no services on my profile"

I have sent so many emails in this regard and spoken to so many customer service agents I have lost count.

I often feel dealing with Home Affairs or Licensing Department is actually easier.

If this continues I will have no option but to submit complaint to the Ombudsman.