MetroFibre Accounts Department - Pathetic!

Pathetic! I overpaid my account by accident just before I cancelled the service. I've been sending emails from 7 April 2023 asking to confirm if there is a credit balance on my account.

Eventually I received a response 12 June 2023 confirming there is a credit and I requested a refund.

13 June 2023 they requested bank confirmation letter which I sent on 14 June 2023, they acknowledged they received the bank confirmation letter and said that the refund will be done within 10 business days.

I left it for a while and followed up on 7 July 2023 on the refund and no one responded. Again on 18 July 2023 with no response.

I emailed them again this morning and they came back to say I never sent them the bank confirmation letter after they acknowledged the letter receipt on 14 June 2023. How do you acknowledge receipt and then come back and say you never received the bank confirmation letter??

How long will I need to wait to get my refund?? The accounts department is useless.

I was going to use them again when I move for my Fibre but now I will definitely NEVER use them again!