Metrofibre- absolute ***

Before the Easter weekend internet connectivity suddenly stopped. Spoke with 2 technicians and was advised i would get a call back. Nithing hapoened, ni call back, no sms, no feedback. Called now (friday of the easter weekend), eventually managed to get hold of a person.... Firstly was advised that this person is working from home... Great news right?... No, not so great because working from home means the exact opposite, this person wasnt able to do a thing except tell me that they will only be in the office and working again from tuesday. So, i need to sit with no internet after reporting the fault before the Easter long weekend, because im inconvieniencing you guys over the long weekend? Sorry Metrofibre, that is just plain incompetence and *** service! I bet you wont forget to bill me though, even though you were too useless to provide me the service for which I am paying for. You can come and collect your **** from my house if you want it back, i no longer want to make use of your so called service.