MetroFibre – A Masterclass in Incompetence

If you’re considering MetroFibre, do yourself a favor and don’t.

My fibre connection went down yesterday afternoon. It's now well past midday the next day, and I’m still offline. That’s over 20 hours with zero internet access — and zero accountability.

I’ve tried every support channel: phone, WhatsApp — not a single response. Just radio silence from a company whose only job is to keep people connected.

Then, without warning, I receive an email saying my account has been suspended due to non-payment. This is news to me, since the debit order failed silently, and MetroFibre never bothered to inform me. No SMS. No email. No heads-up. Just: Service terminated.

This isn’t just bad service. It’s gross negligence. A total failure in communication, support, and customer care.

MetroFibre clearly operates on autopilot, and when things go wrong — as they often do — you’re completely on your own.

Avoid them. Your time, your business, and your sanity are worth more.