SB
Sharon B
1 reviews | Active since Dec 2018
28 Oct 2024, 11:07
METROFIBRE A DISGRACE
Once again I wish I could give Metrofibre no stars. They are a disgrace. They installed all the infrastructure in our complexes in Mtwalume and then walked away from the project. They are so greedy they rather the infrastructure be dormant than sell it at a reasonable price to a company that wants to help us. I would never ever have them install anything anywhere as they are unprofessional and don’t care at all about the people they left stranded.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
28 Oct 2024, 11:30Dear Sharon
Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding our services in the Mtwalume area.
Due to unforeseen circumstances, MetroFibre is currently unable to provide fibre services in Mtwalume. We understand how disappointing this situation is, especially given the existing infrastructure, and we regret that this has impacted you and other residents in the area. We are continuously assessing opportunities to provide connectivity in various regions and will communicate any changes as soon as they arise.
Thank you for your feedback and understanding as we work toward solutions that may better support the needs of residents in Mtwalume and other communities in the future.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding our services in the Mtwalume area.
Due to unforeseen circumstances, MetroFibre is currently unable to provide fibre services in Mtwalume. We understand how disappointing this situation is, especially given the existing infrastructure, and we regret that this has impacted you and other residents in the area. We are continuously assessing opportunities to provide connectivity in various regions and will communicate any changes as soon as they arise.
Thank you for your feedback and understanding as we work toward solutions that may better support the needs of residents in Mtwalume and other communities in the future.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 Oct 2024, 11:30
Official
Dear Sharon
Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding our services in the Mtwalume area.
Due to unforeseen circumstances, MetroFibre is currently unable to provide fibre services in Mtwalume. We understand how disappointing this situation is, especially given the existing infrastructure, and we regret that this has impacted you and other residents in the area. We are continuously assessing opportunities to provide connectivity in various regions and will communicate any changes as soon as they arise.
Thank you for your feedback and understanding as we work toward solutions that may better support the needs of residents in Mtwalume and other communities in the future.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding our services in the Mtwalume area.
Due to unforeseen circumstances, MetroFibre is currently unable to provide fibre services in Mtwalume. We understand how disappointing this situation is, especially given the existing infrastructure, and we regret that this has impacted you and other residents in the area. We are continuously assessing opportunities to provide connectivity in various regions and will communicate any changes as soon as they arise.
Thank you for your feedback and understanding as we work toward solutions that may better support the needs of residents in Mtwalume and other communities in the future.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
SB
Sharon B's updateReviewer Update
28 Oct 2024, 11:34Then why are you making it impossible for our new provider Sakhumzi to purchase the present dormant infrastructure. Marilize MF DONT CARE AT ALL ABOUT ANYONE.
SB
Sharon B's update28 Oct 2024, 11:34
Reviewer Update
Then why are you making it impossible for our new provider Sakhumzi to purchase the present dormant infrastructure. Marilize MF DONT CARE AT ALL ABOUT ANYONE.
MetroFibre Networx's replyOfficial
29 Oct 2024, 16:54Dear Sharon
Thank you for taking the time to share your concerns with us on Hello Peter. We appreciate your patience as we further investigate the issues you've raised.
We are currently in discussions regarding our infrastructure and will make a business decision on how to move forward.
Rest assured, once we have concluded our review, we will inform the community of our next steps.
Your feedback is invaluable, and we are committed to improving our services.Thank you again for your understanding.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your concerns with us on Hello Peter. We appreciate your patience as we further investigate the issues you've raised.
We are currently in discussions regarding our infrastructure and will make a business decision on how to move forward.
Rest assured, once we have concluded our review, we will inform the community of our next steps.
Your feedback is invaluable, and we are committed to improving our services.Thank you again for your understanding.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Oct 2024, 16:54
Official
Dear Sharon
Thank you for taking the time to share your concerns with us on Hello Peter. We appreciate your patience as we further investigate the issues you've raised.
We are currently in discussions regarding our infrastructure and will make a business decision on how to move forward.
Rest assured, once we have concluded our review, we will inform the community of our next steps.
Your feedback is invaluable, and we are committed to improving our services.Thank you again for your understanding.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your concerns with us on Hello Peter. We appreciate your patience as we further investigate the issues you've raised.
We are currently in discussions regarding our infrastructure and will make a business decision on how to move forward.
Rest assured, once we have concluded our review, we will inform the community of our next steps.
Your feedback is invaluable, and we are committed to improving our services.Thank you again for your understanding.
Kind regards,
Marilize
MetroFibre Complaints and Escalations