DM
DINA M
1 reviews | Active since May 2022
27 Feb 2023, 17:25
Metrofibre
Metrofibre is the worst service provider. It has been over a month now since I’ve ordered fibre with no success to date. What a HORRIBLE service they offer.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
27 Feb 2023, 17:31Dear Dina
On behalf of MetroFibre, we extend my sincerest apologies for the negative experience you have received with us.
On behalf of MetroFibre, we extend my sincerest apologies for the negative experience you have received with us.
we know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please be advised that a contractor will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply27 Feb 2023, 17:31
Official
Dear Dina
On behalf of MetroFibre, we extend my sincerest apologies for the negative experience you have received with us.
On behalf of MetroFibre, we extend my sincerest apologies for the negative experience you have received with us.
we know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please be advised that a contractor will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's replyOfficial
27 Feb 2023, 17:48Dear Dina
Thank you for taking our call.
As discussed, please be advised that you will be contacted by the installer tomorrow to assist with the ONT installation.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call.
As discussed, please be advised that you will be contacted by the installer tomorrow to assist with the ONT installation.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply27 Feb 2023, 17:48
Official
Dear Dina
Thank you for taking our call.
As discussed, please be advised that you will be contacted by the installer tomorrow to assist with the ONT installation.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call.
As discussed, please be advised that you will be contacted by the installer tomorrow to assist with the ONT installation.
Kind Regards,
Ayanda
MetroFibre
DM
DINA M's updateReviewer Update
28 Feb 2023, 14:07Dear Ayanda.
Thank you, an installer came today however, my happiness was short lived. Tends that the previous home owner’s line was never cancelled. I ordered on 23 Jan 2023 and was told that I have to wait for a new month for the previous owner’s line to be cancelled. Here we go again, I have to wait again for 72hrs. I need this fibre to work by today. I have ran out of patience with Metrofibre.
Thank you, an installer came today however, my happiness was short lived. Tends that the previous home owner’s line was never cancelled. I ordered on 23 Jan 2023 and was told that I have to wait for a new month for the previous owner’s line to be cancelled. Here we go again, I have to wait again for 72hrs. I need this fibre to work by today. I have ran out of patience with Metrofibre.
DM
DINA M's update28 Feb 2023, 14:07
Reviewer Update
Dear Ayanda.
Thank you, an installer came today however, my happiness was short lived. Tends that the previous home owner’s line was never cancelled. I ordered on 23 Jan 2023 and was told that I have to wait for a new month for the previous owner’s line to be cancelled. Here we go again, I have to wait again for 72hrs. I need this fibre to work by today. I have ran out of patience with Metrofibre.
Thank you, an installer came today however, my happiness was short lived. Tends that the previous home owner’s line was never cancelled. I ordered on 23 Jan 2023 and was told that I have to wait for a new month for the previous owner’s line to be cancelled. Here we go again, I have to wait again for 72hrs. I need this fibre to work by today. I have ran out of patience with Metrofibre.
MetroFibre Networx's replyOfficial
28 Feb 2023, 16:00Good Day Dina
Thank you for the update.
We will follow up and keep you updated on the progress.
Kind Regards,
Siboniso
Metrofibre
Thank you for the update.
We will follow up and keep you updated on the progress.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply28 Feb 2023, 16:00
Official
Good Day Dina
Thank you for the update.
We will follow up and keep you updated on the progress.
Kind Regards,
Siboniso
Metrofibre
Thank you for the update.
We will follow up and keep you updated on the progress.
Kind Regards,
Siboniso
Metrofibre