CT
Cindy T
1 reviews | Active since Sept 2023
15 Sept 2023, 21:44
MetroFibre
We are half way through the month and nothing has been done metrofibre is sending us from pillar to post. Every day they are telling us that there technicians are busy fixing the problem but nothing is been done,we are using our own airtime to call them and they say they have taken our matter with urgency but nothing is done. Next month they must definitely credit us or not pay at all. Course wow they're services I wouldn't recommend to ANYONE. I am so made beyond mad Course they are making a fool out of us while we paid and we getting this
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MetroFibre Networx's replyOfficial
18 Sept 2023, 09:04Dear Cindy
I sincerely apologize for the ongoing inconvenience you've been experiencing with your MetroFibre services. I understand your frustration, and I want to assure you that we take this matter seriously.
Firstly, I want to assure you that we will thoroughly investigate the root cause of the ongoing issue to ensure it is rectified. Connectivity is of paramount importance, and we understand the impact this has on your daily life.
I apologize for the inconvenience you've faced, and I want to reassure you that we are actively working to restore your services to their optimal state. We will also take steps to prevent such issues from recurring in the future.
Your feedback is valuable to us, and we appreciate your patience as we work to resolve this matter.
Kind Regards
Marilize
I sincerely apologize for the ongoing inconvenience you've been experiencing with your MetroFibre services. I understand your frustration, and I want to assure you that we take this matter seriously.
Firstly, I want to assure you that we will thoroughly investigate the root cause of the ongoing issue to ensure it is rectified. Connectivity is of paramount importance, and we understand the impact this has on your daily life.
I apologize for the inconvenience you've faced, and I want to reassure you that we are actively working to restore your services to their optimal state. We will also take steps to prevent such issues from recurring in the future.
Your feedback is valuable to us, and we appreciate your patience as we work to resolve this matter.
Kind Regards
Marilize
MetroFibre Networx's reply18 Sept 2023, 09:04
Official
Dear Cindy
I sincerely apologize for the ongoing inconvenience you've been experiencing with your MetroFibre services. I understand your frustration, and I want to assure you that we take this matter seriously.
Firstly, I want to assure you that we will thoroughly investigate the root cause of the ongoing issue to ensure it is rectified. Connectivity is of paramount importance, and we understand the impact this has on your daily life.
I apologize for the inconvenience you've faced, and I want to reassure you that we are actively working to restore your services to their optimal state. We will also take steps to prevent such issues from recurring in the future.
Your feedback is valuable to us, and we appreciate your patience as we work to resolve this matter.
Kind Regards
Marilize
I sincerely apologize for the ongoing inconvenience you've been experiencing with your MetroFibre services. I understand your frustration, and I want to assure you that we take this matter seriously.
Firstly, I want to assure you that we will thoroughly investigate the root cause of the ongoing issue to ensure it is rectified. Connectivity is of paramount importance, and we understand the impact this has on your daily life.
I apologize for the inconvenience you've faced, and I want to reassure you that we are actively working to restore your services to their optimal state. We will also take steps to prevent such issues from recurring in the future.
Your feedback is valuable to us, and we appreciate your patience as we work to resolve this matter.
Kind Regards
Marilize