MK
Melody K
1 reviews | Active since Nov 2022
22 Nov 2022, 12:11
Metrofibre
We had metrofibre installed to run a business which is all online. Since yesterday they cannot tell us why it is suddenly not working. You speak to the manager and his attitude is that he is going into a meeting and will "try" escalate the problem when he is finished in his meeting so he can "try" have the issue sorted out. It worked for 4 weeks till they switched it off yesterday to see why it is slow. We pay for 500mbps and we lucky if we get 40mbps!
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
22 Nov 2022, 12:15Good day Melody,
Thank you for bringing the matter to our attention.
Please note we are investigating the matter.
We will revert back with an update.
One of the agents will contact you.
Kind regards
MetroFibre
Thank you for bringing the matter to our attention.
Please note we are investigating the matter.
We will revert back with an update.
One of the agents will contact you.
Kind regards
MetroFibre
MetroFibre Networx's reply22 Nov 2022, 12:15
Official
Good day Melody,
Thank you for bringing the matter to our attention.
Please note we are investigating the matter.
We will revert back with an update.
One of the agents will contact you.
Kind regards
MetroFibre
Thank you for bringing the matter to our attention.
Please note we are investigating the matter.
We will revert back with an update.
One of the agents will contact you.
Kind regards
MetroFibre
MK
Melody K's updateReviewer Update
22 Nov 2022, 12:24Thank you but we have been hearing that for two days. A manager we did speak to said he was going into a meeting and would try call this afternoon and try escalate the matter. We run a business...we need more than try!
MK
Melody K's update22 Nov 2022, 12:24
Reviewer Update
Thank you but we have been hearing that for two days. A manager we did speak to said he was going into a meeting and would try call this afternoon and try escalate the matter. We run a business...we need more than try!
MetroFibre Networx's replyOfficial
22 Nov 2022, 12:27Dear Melody
We do understand your frustration and apologise that it has taken this long.
Kind Regards
MetroFibre
We do understand your frustration and apologise that it has taken this long.
Kind Regards
MetroFibre
MetroFibre Networx's reply22 Nov 2022, 12:27
Official
Dear Melody
We do understand your frustration and apologise that it has taken this long.
Kind Regards
MetroFibre
We do understand your frustration and apologise that it has taken this long.
Kind Regards
MetroFibre