MetroFibre 6 month long speed battle.

PLEASE NEVER USE MetroFibre AS A SERVICE PROVIDER! My line was upgraded to 1Gb/s by MF in May and since then I have been unable to use my line at any speed above 400mb/s. I was upgraded from the group in February and promised to be assisted with the hardware upgrade as soon as possible via email. In April I was emailed again stating it was postponed till May. I patiently waited as this was a free line upgrade. During this time I could barely get 400mb/s on a good day. In May I informed MF that I was paying for a service I could not use. Strangely minutes after I complained my line speed dropped. They sent out a technician who just replaced the modem with a new Nokia device and left without testing if the problem was resolved. I repeatedly opened tickets to state the line was still faulty, All MF did was reset the line and immediately close the ticket. I started to include screenshots, notes, and anything to get them to check the line other than just closing the ticket. They sent out a tech to upgrade the modem to the Nokia one. After this upgrade, I noticed an extreme line speed reduction to less than 10mb/s. Another tech returned and stated the Nokia modems were faulty on the network and replaced the old modem placing me back in the exact same position as before. Another ticket was just opened and closed. I reopened another and they sent out a specialist to test after I lost my cool. (Note I am now 6 months paying for a service I have not yet received) The tech had the exact same issues and advised me to temporarily use the wifi while the report was sent to MF. I waited for a response only to get a closed ticket response. I was contacted by MF and informed them the line is still faulty. They said they would contact me. One week later another closed ticket and another call. again 4 minutes after that call my line drops to 5mb/s again. I phone to report it again and I get suspiciously cut off again. All I get is that they will log another ticket with the exact same questions I have supp**** multiple times. I lost my cool again when I was asked to now use the useless LAN connection I was trying to fix all along. I want MF to refund me for 6 months of 1gb/s service I could never use that was always less than 500mb/s (currently a wopping 5mb/s on the wifi line I was informed to use and non existent on the LAN) Agents: Michelle, Noah, Zelda, Lindi and the alleged supervisor Setsile all promised they would resolve and report back and make sure my problem is resolved. I have not been helped by MF in 6 months. And the best part is, no one has checked the actual line for a fault yet. Not one line tech asked if the problem was resolved before just closing the tickets. Just appalling customer service from every single so-called service agent and manager I spoke to.