XN
Xolani N
1 reviews | Active since Nov 2025
25 Nov 2025, 19:10
MetroFibre
The process of relocating my account to a new address was extremely frustrating. Connecting to the new address took an excessive amount of time, and I was not informed about the change of address fee, leading to the disconnection of my services. I now made an advance payment for two months and submitted proof of payment, but the response I received stated that my account could not be located, which is inconsistent with the fact that my account is always locatable when payment is due. Moreover, the cables and box at my new residence have not been mounted properly on the wall, and despite requesting a technician to be dispatched, my issue remains unresolved two months later.
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MetroFibre Networx's replyOfficial
25 Nov 2025, 19:50Dear Xolani
Thank you for reaching out and bringing this matter to our attention.
We understand the frustration and inconvenience you have experienced during your relocation process. Kindly note that we have requested our Finance department to urgently investigate your account, confirm the status of your payments, and provide the necessary feedback.
Additionally, we have escalated the matter regarding the cables and box not being mounted properly at your new residence. We will follow up with the relevant team to ensure that this is resolved as soon as possible.
Please be assured that we will monitor both queries closely and ensure that a resolution is reached on all the issues you have raised.
Thank you for your patience, and we appreciate you giving us the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and bringing this matter to our attention.
We understand the frustration and inconvenience you have experienced during your relocation process. Kindly note that we have requested our Finance department to urgently investigate your account, confirm the status of your payments, and provide the necessary feedback.
Additionally, we have escalated the matter regarding the cables and box not being mounted properly at your new residence. We will follow up with the relevant team to ensure that this is resolved as soon as possible.
Please be assured that we will monitor both queries closely and ensure that a resolution is reached on all the issues you have raised.
Thank you for your patience, and we appreciate you giving us the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Nov 2025, 19:50
Official
Dear Xolani
Thank you for reaching out and bringing this matter to our attention.
We understand the frustration and inconvenience you have experienced during your relocation process. Kindly note that we have requested our Finance department to urgently investigate your account, confirm the status of your payments, and provide the necessary feedback.
Additionally, we have escalated the matter regarding the cables and box not being mounted properly at your new residence. We will follow up with the relevant team to ensure that this is resolved as soon as possible.
Please be assured that we will monitor both queries closely and ensure that a resolution is reached on all the issues you have raised.
Thank you for your patience, and we appreciate you giving us the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and bringing this matter to our attention.
We understand the frustration and inconvenience you have experienced during your relocation process. Kindly note that we have requested our Finance department to urgently investigate your account, confirm the status of your payments, and provide the necessary feedback.
Additionally, we have escalated the matter regarding the cables and box not being mounted properly at your new residence. We will follow up with the relevant team to ensure that this is resolved as soon as possible.
Please be assured that we will monitor both queries closely and ensure that a resolution is reached on all the issues you have raised.
Thank you for your patience, and we appreciate you giving us the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations