WG
Werner G
1 reviews | Active since Dec 2024
19 Dec 2024, 13:01
Metrofibre
We have had an ongoing account with Metrofibre for more than a year but after upgrading our linespeed a few months ago we did not experience any improvement. We have contacted their representative or our so called Rep (Malebogo) many times but he does not take calls or reply to messages.
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MetroFibre Networx's replyOfficial
19 Dec 2024, 13:42Dear Werner
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the lack of response and the issues you've experienced after upgrading your line speed.
Please rest assured that your query has been escalated to our NOC (Network Operations Center) department for further investigation. They will be in contact with you to provide assistance and address the issue of slow speeds.
We appreciate your patience and understanding as we work to resolve this matter. Should you need further support, feel free to reach out to us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the lack of response and the issues you've experienced after upgrading your line speed.
Please rest assured that your query has been escalated to our NOC (Network Operations Center) department for further investigation. They will be in contact with you to provide assistance and address the issue of slow speeds.
We appreciate your patience and understanding as we work to resolve this matter. Should you need further support, feel free to reach out to us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Dec 2024, 13:42
Official
Dear Werner
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the lack of response and the issues you've experienced after upgrading your line speed.
Please rest assured that your query has been escalated to our NOC (Network Operations Center) department for further investigation. They will be in contact with you to provide assistance and address the issue of slow speeds.
We appreciate your patience and understanding as we work to resolve this matter. Should you need further support, feel free to reach out to us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the lack of response and the issues you've experienced after upgrading your line speed.
Please rest assured that your query has been escalated to our NOC (Network Operations Center) department for further investigation. They will be in contact with you to provide assistance and address the issue of slow speeds.
We appreciate your patience and understanding as we work to resolve this matter. Should you need further support, feel free to reach out to us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations