SM
Siyandiswa M
1 reviews | Active since Jan 2026
30 Jan 2026, 11:52
Metrofibre
I have been logging calls ,texting on WhatsApp without any help I called so many times
They will make you speak to a robot That time I’m working from home no network I need help since last week Friday
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
30 Jan 2026, 11:58Dear Siyandiswa Mntumni
Thank you for bringing this to our attention. The difficulty you’ve experienced in reaching support and the lack of assistance despite multiple attempts are acknowledged, particularly given the impact on your ability to work from home.
The extended period without connectivity since last Friday is not acceptable, and the experience you described when trying to reach assistance via calls and WhatsApp has been noted. This matter requires immediate attention and has been escalated to the relevant technical team for investigation and resolution.
Please share your registered account details and contact number so that the fault can be reviewed and followed up on as a priority. Direct feedback will be provided once progress is made.
Thank you for being so patient while this is addressed.
Kind regards,
Sibonisile
MetroFibre Support Team
Thank you for bringing this to our attention. The difficulty you’ve experienced in reaching support and the lack of assistance despite multiple attempts are acknowledged, particularly given the impact on your ability to work from home.
The extended period without connectivity since last Friday is not acceptable, and the experience you described when trying to reach assistance via calls and WhatsApp has been noted. This matter requires immediate attention and has been escalated to the relevant technical team for investigation and resolution.
Please share your registered account details and contact number so that the fault can be reviewed and followed up on as a priority. Direct feedback will be provided once progress is made.
Thank you for being so patient while this is addressed.
Kind regards,
Sibonisile
MetroFibre Support Team
MetroFibre Networx's reply30 Jan 2026, 11:58
Official
Dear Siyandiswa Mntumni
Thank you for bringing this to our attention. The difficulty you’ve experienced in reaching support and the lack of assistance despite multiple attempts are acknowledged, particularly given the impact on your ability to work from home.
The extended period without connectivity since last Friday is not acceptable, and the experience you described when trying to reach assistance via calls and WhatsApp has been noted. This matter requires immediate attention and has been escalated to the relevant technical team for investigation and resolution.
Please share your registered account details and contact number so that the fault can be reviewed and followed up on as a priority. Direct feedback will be provided once progress is made.
Thank you for being so patient while this is addressed.
Kind regards,
Sibonisile
MetroFibre Support Team
Thank you for bringing this to our attention. The difficulty you’ve experienced in reaching support and the lack of assistance despite multiple attempts are acknowledged, particularly given the impact on your ability to work from home.
The extended period without connectivity since last Friday is not acceptable, and the experience you described when trying to reach assistance via calls and WhatsApp has been noted. This matter requires immediate attention and has been escalated to the relevant technical team for investigation and resolution.
Please share your registered account details and contact number so that the fault can be reviewed and followed up on as a priority. Direct feedback will be provided once progress is made.
Thank you for being so patient while this is addressed.
Kind regards,
Sibonisile
MetroFibre Support Team
SM
Siyandiswa M's updateReviewer Update
30 Jan 2026, 13:07***
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Siyandiswa M's update30 Jan 2026, 13:07
Reviewer Update
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Siyandiswa M's updateReviewer Update
30 Jan 2026, 14:57Still waiting for someone to contact me
SM
Siyandiswa M's update30 Jan 2026, 14:57
Reviewer Update
Still waiting for someone to contact me
MetroFibre Networx's replyOfficial
30 Jan 2026, 15:17 We have escalated the issue to our technical team, and they will be contacting you shortly.
MetroFibre Networx's reply30 Jan 2026, 15:17
Official
We have escalated the issue to our technical team, and they will be contacting you shortly.