HH
Hendrika H
1 reviews | Active since Oct 2024
02 Oct 2024, 12:17
Metrofibre
I am really not impressed with Metrofibre. We moved into a new residence, I have filled in the form for Metrofibre and also let our ISP know about the move. First Metro Fibre technician phones and we make a appointment for him to come at 10:30. He never pitches, when I phone him I am informed he had to go to Midrand first he will only be by us at 16h00 (I took off work to make my end of the appointment) he is here and in a flash gone again not even 2 min, technician tells me it will be activated the same day still. We are now 3 days later... yesterday they could not find the order nr, after and hour they found it. Now I get informed it will take another 3 days??? After day 3!!!!! No you guys unacceptable
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MetroFibre Networx's replyOfficial
03 Oct 2024, 09:05Dear Hendrika
Thank you for bringing your concerns to our attention and for taking my call.
We have received your Hello Peter complaint, and I can confirm that this issue is being treated as a matter of priority. We promptly investigated the matter and sincerely apologize for any inconvenience caused.
Our Key Account Agents have been informed of the urgency and are prioritizing its resolution. Please be assured that we are fully committed to addressing this matter swiftly and ensuring it is resolved to your satisfaction.
We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out by responding to ticket 427564 via email.
We are here to assist you every step of the way.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for taking my call.
We have received your Hello Peter complaint, and I can confirm that this issue is being treated as a matter of priority. We promptly investigated the matter and sincerely apologize for any inconvenience caused.
Our Key Account Agents have been informed of the urgency and are prioritizing its resolution. Please be assured that we are fully committed to addressing this matter swiftly and ensuring it is resolved to your satisfaction.
We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out by responding to ticket 427564 via email.
We are here to assist you every step of the way.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Oct 2024, 09:05
Official
Dear Hendrika
Thank you for bringing your concerns to our attention and for taking my call.
We have received your Hello Peter complaint, and I can confirm that this issue is being treated as a matter of priority. We promptly investigated the matter and sincerely apologize for any inconvenience caused.
Our Key Account Agents have been informed of the urgency and are prioritizing its resolution. Please be assured that we are fully committed to addressing this matter swiftly and ensuring it is resolved to your satisfaction.
We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out by responding to ticket 427564 via email.
We are here to assist you every step of the way.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for taking my call.
We have received your Hello Peter complaint, and I can confirm that this issue is being treated as a matter of priority. We promptly investigated the matter and sincerely apologize for any inconvenience caused.
Our Key Account Agents have been informed of the urgency and are prioritizing its resolution. Please be assured that we are fully committed to addressing this matter swiftly and ensuring it is resolved to your satisfaction.
We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out by responding to ticket 427564 via email.
We are here to assist you every step of the way.
Kind regards,
Phindile
MetroFibre Complaints & Escalations