BM
Busisiwe M
1 reviews | Active since Mar 2018
10 Apr 2025, 18:47
Metrofibre
I used to think this is the best fibre provider until recently! I have been without connection for 2 days now apparently because they made a mishap on my account in September! I paid the outstanding September balance and still my service is disconnected. Ontop of it all they want to charge me for a mistake they made! I’m honestly so over it with Metrofibre. They seem to be losing the plot
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Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
10 Apr 2025, 18:52Dear Busisiwe Mavuso,
Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, especially when it’s impacting your connectivity.
Kindly refer to the email sent earlier today, which includes a detailed statement for your review. If payment has been made, please share the Proof of Payment (POP) with us so we can allocate it accordingly and assist in restoring your service as soon as possible.
We’re committed to resolving this matter and appreciate your cooperation in helping us do so.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, especially when it’s impacting your connectivity.
Kindly refer to the email sent earlier today, which includes a detailed statement for your review. If payment has been made, please share the Proof of Payment (POP) with us so we can allocate it accordingly and assist in restoring your service as soon as possible.
We’re committed to resolving this matter and appreciate your cooperation in helping us do so.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Apr 2025, 18:52
Official
Dear Busisiwe Mavuso,
Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, especially when it’s impacting your connectivity.
Kindly refer to the email sent earlier today, which includes a detailed statement for your review. If payment has been made, please share the Proof of Payment (POP) with us so we can allocate it accordingly and assist in restoring your service as soon as possible.
We’re committed to resolving this matter and appreciate your cooperation in helping us do so.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, especially when it’s impacting your connectivity.
Kindly refer to the email sent earlier today, which includes a detailed statement for your review. If payment has been made, please share the Proof of Payment (POP) with us so we can allocate it accordingly and assist in restoring your service as soon as possible.
We’re committed to resolving this matter and appreciate your cooperation in helping us do so.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
BM
Busisiwe M's updateReviewer Update
10 Apr 2025, 18:57I have sent proof of payment at least 5 times today! I made a R500 payment that you guys missed in September. I’m still trying to figure out why I'm responsible to add R300 when you guys made the mistake with payment allocation in September! While I’m waiting for that to be resolved can you restore my connection as I’ve made the due R500 payment as per my service cost
BM
Busisiwe M's update10 Apr 2025, 18:57
Reviewer Update
I have sent proof of payment at least 5 times today! I made a R500 payment that you guys missed in September. I’m still trying to figure out why I'm responsible to add R300 when you guys made the mistake with payment allocation in September! While I’m waiting for that to be resolved can you restore my connection as I’ve made the due R500 payment as per my service cost
MetroFibre Networx's replyOfficial
10 Apr 2025, 19:00Thank you for the update. We will escalate this matter to our Accounts team for urgent assistance and review.
We understand the importance of restoring your connection and will do our best to resolve this as quickly as possible.
We understand the importance of restoring your connection and will do our best to resolve this as quickly as possible.
MetroFibre Networx's reply10 Apr 2025, 19:00
Official
Thank you for the update. We will escalate this matter to our Accounts team for urgent assistance and review.
We understand the importance of restoring your connection and will do our best to resolve this as quickly as possible.
We understand the importance of restoring your connection and will do our best to resolve this as quickly as possible.
BM
Busisiwe M's updateReviewer Update
10 Apr 2025, 19:12I am actually getting even more frustrated because I’ve sent proof of payment so many times today and I’m still getting an email saying I owe R794. Do you guys want all my money at this point? Another email said I owe R800 so still on Metro Fibres side there is great confusion happening. Can my connection be restored while you guys solve the issues behind the scenes cause now I’m suffering for absolutely nothing.
BM
Busisiwe M's update10 Apr 2025, 19:12
Reviewer Update
I am actually getting even more frustrated because I’ve sent proof of payment so many times today and I’m still getting an email saying I owe R794. Do you guys want all my money at this point? Another email said I owe R800 so still on Metro Fibres side there is great confusion happening. Can my connection be restored while you guys solve the issues behind the scenes cause now I’m suffering for absolutely nothing.
MetroFibre Networx's replyOfficial
10 Apr 2025, 19:18 We have advised them and attached the Proof of Payment showing that you made the payment today.
MetroFibre Networx's reply10 Apr 2025, 19:18
Official
We have advised them and attached the Proof of Payment showing that you made the payment today.