SB
Sharon B
1 reviews | Active since Dec 2018
08 Oct 2024, 12:40
Metrofibre 😡
I would give them no stars if I could. They are a disgrace. The installed our complexes infrastructure in Mtwalume and then just walked away leaving everything as is. They are making it impossible for our new installers to buy the current infrastructure and our town who have homeschooling and people working from home stuck with very sporadic internet signal. I would never ever suggest anyone to use them 😡 The town is furious what an unprofessional company.
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Replies (2)
MetroFibre Networx's replyOfficial
08 Oct 2024, 15:53Dear Sharon
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience caused.
After investigating, we regret to inform you that MetroFibre is currently unable to provide fibre services in Mtwalume. While we were involved in some initial infrastructure installation, we are not managing or servicing the fibre network in your area at this time.
Should you need anything else from us, please feel free to contact us.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience caused.
After investigating, we regret to inform you that MetroFibre is currently unable to provide fibre services in Mtwalume. While we were involved in some initial infrastructure installation, we are not managing or servicing the fibre network in your area at this time.
Should you need anything else from us, please feel free to contact us.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Oct 2024, 15:53
Official
Dear Sharon
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience caused.
After investigating, we regret to inform you that MetroFibre is currently unable to provide fibre services in Mtwalume. While we were involved in some initial infrastructure installation, we are not managing or servicing the fibre network in your area at this time.
Should you need anything else from us, please feel free to contact us.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience caused.
After investigating, we regret to inform you that MetroFibre is currently unable to provide fibre services in Mtwalume. While we were involved in some initial infrastructure installation, we are not managing or servicing the fibre network in your area at this time.
Should you need anything else from us, please feel free to contact us.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
SB
Sharon B's updateReviewer Update
08 Oct 2024, 15:59Yes it would be nice if you people could finalise the OTP to Sakhumzi which you seem to be holding back which has made the whole community very unhappy as we can’t move forward without the OTP. We as owners are at the stage whereby we are thinking about MF removing all the fibre boxes in our homes and you will have to repair any damage to our walls as well as repaint. So my suggestion is that MF complete the OTP to Sakhumzi ASAP.
SB
Sharon B's update08 Oct 2024, 15:59
Reviewer Update
Yes it would be nice if you people could finalise the OTP to Sakhumzi which you seem to be holding back which has made the whole community very unhappy as we can’t move forward without the OTP. We as owners are at the stage whereby we are thinking about MF removing all the fibre boxes in our homes and you will have to repair any damage to our walls as well as repaint. So my suggestion is that MF complete the OTP to Sakhumzi ASAP.