MM
Moyisi M
1 reviews | Active since Jul 2018
11 Oct 2023, 09:44
METROFIBRE 250MBPS IS A **** & *******
I customer number (MOY025) is on a 250Mbps package but have consistently received less than 20Mbps on my fibre router. I've been calling Metrofibre since Monday. Spoke to Thuli, Khutso and Lunda who couldn't log a basic ticket. I sent screenshot of the speed tests to customer support but no response. The tests indicate 15Mbps, how ridiculous.
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MetroFibre Networx's replyOfficial
11 Oct 2023, 11:52Good day Moyisi,
Your Hello Peter review is duly noted.
We appreciate your feedback and concerns.
Rest assured, we are actively addressing the mentioned ticket, and we will reach out to you via email to provide a detailed update on the progress and resolution.
Thank you for bringing this to our attention.
Kind regards,
Nthabi
Your Hello Peter review is duly noted.
We appreciate your feedback and concerns.
Rest assured, we are actively addressing the mentioned ticket, and we will reach out to you via email to provide a detailed update on the progress and resolution.
Thank you for bringing this to our attention.
Kind regards,
Nthabi
MetroFibre Networx's reply11 Oct 2023, 11:52
Official
Good day Moyisi,
Your Hello Peter review is duly noted.
We appreciate your feedback and concerns.
Rest assured, we are actively addressing the mentioned ticket, and we will reach out to you via email to provide a detailed update on the progress and resolution.
Thank you for bringing this to our attention.
Kind regards,
Nthabi
Your Hello Peter review is duly noted.
We appreciate your feedback and concerns.
Rest assured, we are actively addressing the mentioned ticket, and we will reach out to you via email to provide a detailed update on the progress and resolution.
Thank you for bringing this to our attention.
Kind regards,
Nthabi