FS
Freddy S
1 reviews | Active since Apr 2025
07 Apr 2025, 15:41
Metrofibre
So after installation is done we had no problem with connection. 6 phones a laptop and smart TV all connected. Paying R900 a month. Now after 4 months with these *****s. We get 14mb/s up load and 30 mb/s download. Can't even connect the smart TV. This metro fibre is NOT responding to your query. Call centre/WhatsApp number emails. Just says it is resolved. Don't suggest them you pay a high amount for f-nothing
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MetroFibre Networx's replyOfficial
07 Apr 2025, 16:32Dear Freddy
Thank you for reaching out to us and voicing your concerns.
Please be assured that we have urgently escalated your query to our WiFi/LAN team, who have been requested to prioritise the investigation and assist you as soon as possible. We have highlighted the urgency of the matter and the recurrence of the issue, and will ensure you are kept updated on the progress.
Thank you for your patience, and once again, we apologise for the inconvenience. We are committed to resolving this as quickly as possible and restoring your service to the expected standard.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and voicing your concerns.
Please be assured that we have urgently escalated your query to our WiFi/LAN team, who have been requested to prioritise the investigation and assist you as soon as possible. We have highlighted the urgency of the matter and the recurrence of the issue, and will ensure you are kept updated on the progress.
Thank you for your patience, and once again, we apologise for the inconvenience. We are committed to resolving this as quickly as possible and restoring your service to the expected standard.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Apr 2025, 16:32
Official
Dear Freddy
Thank you for reaching out to us and voicing your concerns.
Please be assured that we have urgently escalated your query to our WiFi/LAN team, who have been requested to prioritise the investigation and assist you as soon as possible. We have highlighted the urgency of the matter and the recurrence of the issue, and will ensure you are kept updated on the progress.
Thank you for your patience, and once again, we apologise for the inconvenience. We are committed to resolving this as quickly as possible and restoring your service to the expected standard.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and voicing your concerns.
Please be assured that we have urgently escalated your query to our WiFi/LAN team, who have been requested to prioritise the investigation and assist you as soon as possible. We have highlighted the urgency of the matter and the recurrence of the issue, and will ensure you are kept updated on the progress.
Thank you for your patience, and once again, we apologise for the inconvenience. We are committed to resolving this as quickly as possible and restoring your service to the expected standard.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations