II
Inn-paul Inn-paul
1 reviews | Active since May 2020
12 Sept 2023, 07:38
#METROFIBERMUSTGO
useless and poor service, my query is not resolved till today, its now 3 weeks with no signal and they will try to debit my acc again this month im not going to pay ***ol is beSt they suspend my acc than paying for no service, useless #METROFIBERMUSTGO.
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MetroFibre Networx's replyOfficial
12 Sept 2023, 08:49Dear Inn-paul
We are truly sorry to hear about the frustration and inconvenience you've experienced with our service. We value your feedback, and we want to address your concerns promptly.
First and foremost, we apologize for the extended delay in resolving your query. Three weeks without signal is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you.
In regard to the billing issue, we assure you that we will investigate this matter immediately.
Our team takes customer service seriously, and we are committed to resolving your issues as soon as possible. We have escalated your situation to our highest priority and will be in touch with you via email shortly to assist with further feedback.
We appreciate your patience and understanding during this process, and we want to assure you that your satisfaction is our top priority.
Kind Regards
Marilize
We are truly sorry to hear about the frustration and inconvenience you've experienced with our service. We value your feedback, and we want to address your concerns promptly.
First and foremost, we apologize for the extended delay in resolving your query. Three weeks without signal is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you.
In regard to the billing issue, we assure you that we will investigate this matter immediately.
Our team takes customer service seriously, and we are committed to resolving your issues as soon as possible. We have escalated your situation to our highest priority and will be in touch with you via email shortly to assist with further feedback.
We appreciate your patience and understanding during this process, and we want to assure you that your satisfaction is our top priority.
Kind Regards
Marilize
MetroFibre Networx's reply12 Sept 2023, 08:49
Official
Dear Inn-paul
We are truly sorry to hear about the frustration and inconvenience you've experienced with our service. We value your feedback, and we want to address your concerns promptly.
First and foremost, we apologize for the extended delay in resolving your query. Three weeks without signal is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you.
In regard to the billing issue, we assure you that we will investigate this matter immediately.
Our team takes customer service seriously, and we are committed to resolving your issues as soon as possible. We have escalated your situation to our highest priority and will be in touch with you via email shortly to assist with further feedback.
We appreciate your patience and understanding during this process, and we want to assure you that your satisfaction is our top priority.
Kind Regards
Marilize
We are truly sorry to hear about the frustration and inconvenience you've experienced with our service. We value your feedback, and we want to address your concerns promptly.
First and foremost, we apologize for the extended delay in resolving your query. Three weeks without signal is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you.
In regard to the billing issue, we assure you that we will investigate this matter immediately.
Our team takes customer service seriously, and we are committed to resolving your issues as soon as possible. We have escalated your situation to our highest priority and will be in touch with you via email shortly to assist with further feedback.
We appreciate your patience and understanding during this process, and we want to assure you that your satisfaction is our top priority.
Kind Regards
Marilize