RO
Robert O

1 reviews | Active since Jan 2020

06 May 2021, 10:17

metrofiber totaly useless

Totaly useless service they i paced a review last week when my service whent down it been 5 days that is there turn around time i am stil with out internet today ,its time i take this to social media

0
Replies (2)
RO
Robert O's update06 May 2021, 10:56
Reviewer Update

30 Apr 2021, 19:27


Good evening

We trust you are well

Please note that as per out telephonic discussion your ticket reference is 82025

Please be advised it has been prioritized with our maintenance department for them to attend urgently, however, this will most likely only be attended to first thing in the new week

We will keep you updated should we have any additional information

Regards Metrofibre
MetroFibre Networx
MetroFibre Networx's reply06 May 2021, 14:20
Official
Good day

We trust you are well

Kindly note that we are following up on the query, however ticket 82025 has been issued to our maintenance department and there is a major fibre issue on the main line

Please be advised that we are working on it at this stage there is no ETR as of yet, however, repairs are in progress 

Our sincerest apologies for the delay

Regards Metrofibre