1 reviews | Active since Jan 2016
MetroFiber “the home of slow and bad service”
Worst service ever. I send through my new banking details in October and up till now it has not yet been corrected.
Now my account/line has been suspended due to their incompetence. I have been calling the whole day but fail to get through, on hold for 11min at a time, and done think if you request the call back option that it will work…..oh no they don’t call back.
In December they called about the account and then acknowledged that they did receive the change of banking details and that it will be amended immediately.
I have never had this type of “don't care about the customer “ mentality from them before.
And just a word of advice to MetroFiber….when you employ people that needs to talk over the phone make sure that they can speak clearly and properly.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We acknowledge receipt of your proof of payment, and we have requested our Finance department to urgently assist with unsuspending your account. We have further asked them to ensure that your debit order details are correctly updated on the system, as previously communicated to you.
We understand how disappointing this experience has been, particularly given your prior efforts to update your banking details and the difficulty you encountered when trying to reach us. This is certainly not the level of service we aim to provide, and your feedback has been noted for further internal review.
Our team is actively following up with Finance to ensure this matter is resolved as a priority.
Thank you for your patience and for allowing us the opportunity to rectify this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We acknowledge receipt of your proof of payment, and we have requested our Finance department to urgently assist with unsuspending your account. We have further asked them to ensure that your debit order details are correctly updated on the system, as previously communicated to you.
We understand how disappointing this experience has been, particularly given your prior efforts to update your banking details and the difficulty you encountered when trying to reach us. This is certainly not the level of service we aim to provide, and your feedback has been noted for further internal review.
Our team is actively following up with Finance to ensure this matter is resolved as a priority.
Thank you for your patience and for allowing us the opportunity to rectify this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for letting us know, we will continue to follow up and ensure that your debit order is captured.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for letting us know, we will continue to follow up and ensure that your debit order is captured.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations