JV
Jan V
1 reviews | Active since Jun 2025
30 Mar 2026, 12:09
Metrofiber terrible service
They do not answer tgere phones i have spend hours and everytime the automated Susan says some one will calm you back. J have send whatsups and no reply I have send emails and they can nit locate my account. The absolutely worst most pathetic service ever
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
30 Mar 2026, 13:04Dear Jan Venter
Thank you for taking the time to share your feedback. We understand how frustrating it can be when attempts to reach support are unsuccessful and your account cannot be located.
We are reviewing your case urgently to identify the cause of the issue and ensure that your account is properly recognized in our system. Our goal is to resolve this matter as quickly as possible and restore seamless communication and service for you.
A member of our team will reach out directly to assist with your account and provide updates on next steps. Your patience while we address this is greatly appreciated.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback. We understand how frustrating it can be when attempts to reach support are unsuccessful and your account cannot be located.
We are reviewing your case urgently to identify the cause of the issue and ensure that your account is properly recognized in our system. Our goal is to resolve this matter as quickly as possible and restore seamless communication and service for you.
A member of our team will reach out directly to assist with your account and provide updates on next steps. Your patience while we address this is greatly appreciated.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Mar 2026, 13:04
Official
Dear Jan Venter
Thank you for taking the time to share your feedback. We understand how frustrating it can be when attempts to reach support are unsuccessful and your account cannot be located.
We are reviewing your case urgently to identify the cause of the issue and ensure that your account is properly recognized in our system. Our goal is to resolve this matter as quickly as possible and restore seamless communication and service for you.
A member of our team will reach out directly to assist with your account and provide updates on next steps. Your patience while we address this is greatly appreciated.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback. We understand how frustrating it can be when attempts to reach support are unsuccessful and your account cannot be located.
We are reviewing your case urgently to identify the cause of the issue and ensure that your account is properly recognized in our system. Our goal is to resolve this matter as quickly as possible and restore seamless communication and service for you.
A member of our team will reach out directly to assist with your account and provide updates on next steps. Your patience while we address this is greatly appreciated.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
JV
Jan V's updateReviewer Update
30 Mar 2026, 13:08Is this now a nother automated reply because I do not think you have more than 2 staff members it always says some one would call
JV
Jan V's update30 Mar 2026, 13:08
Reviewer Update
Is this now a nother automated reply because I do not think you have more than 2 staff members it always says some one would call