1 reviews | Active since Oct 2026
Metrofiber sucks heres why
So i've had a damaged cable on my Fiber optic line due to the Gross negligence of the installers in the first place they installed it in front of a moving gate and thus the cable inevitably got squished
Now Afrihost & Metro fiber are blaming me and making me pay the bill of 2300,00 ZAR in order to replace the Cable Which is 100% unfair and unwarranted when their installers state that it will not be an issue having the cables in their position
Further more i had a techie pop in on a Sunday morning and he also stated that this is not my fault but the fault of the installers
surly their people are trained professionals? or am i living in a dream world
Dear Tom,
Thank you for taking my call today and for giving me the opportunity to discuss your concerns with you directly.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding the damaged fibre cable and the associated replacement charge.
We understand your concern regarding the original installation and your position that the cable was installed in an area affected by the movement of the gate. We also acknowledge your concern that the technician who attended your premises indicated that the damage may not have been caused by your actions.
We value the feedback you have provided and understand that the experience has left you dissatisfied. Our intention is to ensure that your concerns are handled fairly and that the appropriate information is reviewed before a final position is reached regarding the replacement charge.
Thank you once again for your time and for allowing us the opportunity to address your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Dear Tom,
Thank you for taking my call today and for giving me the opportunity to discuss your concerns with you directly.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding the damaged fibre cable and the associated replacement charge.
We understand your concern regarding the original installation and your position that the cable was installed in an area affected by the movement of the gate. We also acknowledge your concern that the technician who attended your premises indicated that the damage may not have been caused by your actions.
We value the feedback you have provided and understand that the experience has left you dissatisfied. Our intention is to ensure that your concerns are handled fairly and that the appropriate information is reviewed before a final position is reached regarding the replacement charge.
Thank you once again for your time and for allowing us the opportunity to address your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations