Metrofiber *****ing money

They told you that the 5 g will fall away and forces you to go over to the 10 g but they don't tell you that there will be another activation fee for over R500 I told them im one person living in my house I don't need a 10g, however if you take this new offer you will still pay your normal R470 a month This morning Metrofiber took R1045 from my account without informing me the reasons. I have to pay over R500 for a new activation, but my system is already up and running for over a year now so why must I pay for something I already paid a year back? Worst company and service I have ever encountered in my live they basically ***** your money and deduct just like they want.