1 reviews | Active since Apr 2012
Metrofiber Sales and Finance 0 support
I migrated from SSME 100Mbps to Home package 250Mbps. Router was replaced super fast by Ben (Super cool engineer). Adriaan at sales was slow, did not respond and still dont respond and did not confirm that all was done.
My old account DIR261 with credit was not moved to my migrated account namely DIR499.
When I log in with my email to https://clientportal.metrofibre.co.za/ I can see 250Mbps Uncapped (Home) - No NRC Promotion 2025 is Active R 999. My balance is at 2026-04-02 is R -1,903.04 on DIR261, no mention of the migrated account.
I sent several emails to Adriaan, Sales, Finance, Orders with no response.
Keep on receiving emails that payment is outstanding.
My email is also not linked to my migrated account DIR499
If this can not be resolved by end of this week, I will have to cancel my service and move to a different service provider.
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our Finance Department to urgently assist you with your query. They will investigate the account migration, balances, and billing discrepancies, and provide feedback accordingly.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our Finance Department to urgently assist you with your query. They will investigate the account migration, balances, and billing discrepancies, and provide feedback accordingly.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations