SK
Sharnae K

1 reviews | Active since Feb 2023

05 Apr 2023, 08:54

Metrofiber only gives lies for promises of providing services.

It is disgusting how this company operates and they are supposed to be a service provider. Their destruction of my property has still not been resolved even after many emails and replies on here to previous reviews. There is such an obvious pattern of initial contact (only when on a public display though) and then a few responses of empty promises just to waste a few days and then it's all silent again and those same email addresses that I was getting responses from are now silent and all additional attempts of contact I make are ignored again. I have dealt with many companies through my life that have reputations of long waits just like other people have but I have never come across such a blatantly dishonest organisation as this. I would rather deal with government organisations than MetroFibre because even with government there is something that happens eventually. My property was destroyed not even for my benefit, I didn't ask for their internet connections yet they ripped up my driveway to put their lines down anyway.

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Replies (5)
MetroFibre Networx
MetroFibre Networx's reply11 Apr 2023, 21:50
Official
Dear valued client

Please accept my sincerest apologies for the frustration.
I have sent you direct communication, requesting information regarding your query.

I look forward to your feedback, so we may work to urgently restore the damages reported.

Kind Regards
Marilize
SK
Sharnae K's update17 Apr 2023, 17:11
Reviewer Update
Good day. I sent a response email to yours on the 12th April. I hope I will be hearing from someone soon rather than being ignored again as has been repeatedly done so far.
MetroFibre Networx
MetroFibre Networx's reply18 Apr 2023, 09:07
Official
Good day Sharnae

Kindly note that we have received feedback from our maintenance department and have updated you via email.

Thank you for your patience.
Kind Regards
Marilize
SK
Sharnae K's update02 May 2023, 11:59
Reviewer Update
Good day

Please let me know when you will have your contracted company who did the line installation contact me as I have not heard from anyone regarding that section of the destroyed driveway. The company that made the holes in another place contacted me to come look but then they haven't done anything about it so far.

Regards
Sharnae De Koker

MetroFibre Networx
MetroFibre Networx's reply02 May 2023, 13:36
Official
Dear Sharnae
Please accept our apologies for the delay.
Our maintenance team is following up with the area contractor. 
I will be in contact to provide further feedback via email.
Kind Regards
Marilize