MetroFiber Networxs Worse services ever

I have been Metro Fibre Networx for nearly 3 years now Last year 2019 my fiber line went down 5 times at least And every time I was told that it takes 3 to 5 working days Because weekends are their resting period This is worse than the old Telkom and Eskom put together Eskom takes a few hours if something goes wrong (Over weekends) Telkom also a few hours over the weekends