NV
Nico V

1 reviews | Active since Mar 2019

16 May 2023, 15:49

MetroFiber Networx does not care for customers

MetroFiber as a service of data supplier is good BUT we requested a Second line to be installed on my property. First it took them 2 weeks to suddenly install after a huge amount of fighting NOW a week later there is still no activation. This is horrible and the escalation was done. I dont know anymore this is extremely bad bad service .

0
Replies (3)
MetroFibre Networx
MetroFibre Networx's reply16 May 2023, 16:08
Official
 Dear Nico
We apologise for the difficulties you have experienced with the installation and activation of your service.
I am investigating the matter and will be in contact to provide further detail, via email, shortly.

Kind Regards
Marilize 
NV
Nico V's update16 May 2023, 17:40
Reviewer Update
You see Marillize you do the same, I now again put it on the whatsup link your company provides. You do exactly the saam ALL promise no action. This is the message: Hi I am now done begging you for assistance. Ether you activate my line, send someone immediately to go and fix your **** or tell me to get n new supplier but this is bull****. It has cost me now in phone calls more than R 300 to get this sorted and escalated. Every Time a promise we will phone back. Must I now first come back to your office and break down the walls????? For five days you say you can not pick up the router for five days you have said it's escalated and for five days nothing. So for the last time bouth lines are under my name: Nico Johan Verwey. The one you will bick up under cell number *** the other my wifes number *** as she is at home 100% of the time. The C number for the router is: CXNK00ECD4F2.

PLEASE CONTACT MY AND FIX THE PROBLEM BEFORE 6

What now?????
MetroFibre Networx
MetroFibre Networx's reply18 May 2023, 09:26
Official
Good day,

We sincerely apologize for the inconvenience caused.

We can confirm that your fibre services were activated and connected yesterday afternoon.

Kindly inform us if there's anything else we may assist you with.

Kind regards,
Nthabi