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Molebogeng M
1 reviews | Active since Mar 2016
30 Sept 2024, 15:18
MetroFiber: issues are not resolved
2 Months struggling with connection. Everytime I report I was told the technician will assist, then tickets are closed. They dont care. I have 3 tickets without any assistance. They are even impatient when you call to make a follow-up up. They dont let you explain your query. Can someone please recommend a company that has good customer service.
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MetroFibre Networx's replyOfficial
01 Oct 2024, 08:50Dear Molebogeng
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 422496.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 422496.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Oct 2024, 08:50
Official
Dear Molebogeng
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 422496.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 422496.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations