PP
Peanut P
1 reviews | Active since Dec 2023
05 Dec 2024, 12:49
Metrofiber is a bad company at the moment
Paying for 250Mbps download and 250Mbps upload but getting 90Mbps and a very unstable 90Mbps.I livestream gameplay and my streams look like 480p.Super grainy and dropping frames. No Metrofiber the problem is not on my side it's on yours.I have sent you 15 images on X but you only once rep**** and nothing. It's like you are splitting broadband between clients or you are throttling. I think Metrofiber bit off more then they could handle comming into people's homes.You should of stayed outside planting main fiber cable's.My ticket started the 16th of October 2024 and NOTHING has been done.You PAY for 250Mbps and you GET 90Mbps. 🤑Metrofibers motto🤑
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MetroFibre Networx's replyOfficial
05 Dec 2024, 13:18Good Day
We sincerely apologise for the connection issues you have been experiencing and for the frustration caused by the lack of resolution since your ticket was logged. We understand how critical a stable, high-speed connection is, especially for livestreaming, and we are committed to resolving this issue for you as quickly as possible.
We’ve attempted to contact you on the number provided but were unable to reach you. Additionally, we have been unable to locate your account using the details available. To assist you effectively, we kindly request that you email us the following information or provide us with your ticket number:
Account holder's full name and surname
Contact number
Account reference or customer code
Once we receive these details, we will immediately escalate your query to the appropriate team to ensure prompt attention and resolution.
Thank you for your understanding and cooperation. We look forward to resolving this matter for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the connection issues you have been experiencing and for the frustration caused by the lack of resolution since your ticket was logged. We understand how critical a stable, high-speed connection is, especially for livestreaming, and we are committed to resolving this issue for you as quickly as possible.
We’ve attempted to contact you on the number provided but were unable to reach you. Additionally, we have been unable to locate your account using the details available. To assist you effectively, we kindly request that you email us the following information or provide us with your ticket number:
Account holder's full name and surname
Contact number
Account reference or customer code
Once we receive these details, we will immediately escalate your query to the appropriate team to ensure prompt attention and resolution.
Thank you for your understanding and cooperation. We look forward to resolving this matter for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Dec 2024, 13:18
Official
Good Day
We sincerely apologise for the connection issues you have been experiencing and for the frustration caused by the lack of resolution since your ticket was logged. We understand how critical a stable, high-speed connection is, especially for livestreaming, and we are committed to resolving this issue for you as quickly as possible.
We’ve attempted to contact you on the number provided but were unable to reach you. Additionally, we have been unable to locate your account using the details available. To assist you effectively, we kindly request that you email us the following information or provide us with your ticket number:
Account holder's full name and surname
Contact number
Account reference or customer code
Once we receive these details, we will immediately escalate your query to the appropriate team to ensure prompt attention and resolution.
Thank you for your understanding and cooperation. We look forward to resolving this matter for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the connection issues you have been experiencing and for the frustration caused by the lack of resolution since your ticket was logged. We understand how critical a stable, high-speed connection is, especially for livestreaming, and we are committed to resolving this issue for you as quickly as possible.
We’ve attempted to contact you on the number provided but were unable to reach you. Additionally, we have been unable to locate your account using the details available. To assist you effectively, we kindly request that you email us the following information or provide us with your ticket number:
Account holder's full name and surname
Contact number
Account reference or customer code
Once we receive these details, we will immediately escalate your query to the appropriate team to ensure prompt attention and resolution.
Thank you for your understanding and cooperation. We look forward to resolving this matter for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations